In today’s digital environment, online reviews can make or break a business. According to a study by BrightLocal, 87% of consumers read online reviews for local businesses, and 94% of them will use a business if it has a four-star rating or higher. With such...
Customer video testimonials have become a popular way for businesses to showcase the impact of their products and services. By giving potential customers a glimpse into the lives of satisfied customers, video testimonials can help build trust, increase credibility,...
The Importance of Online Reviews: Statistics and Insights Online reviews have become a crucial aspect of any business’s digital presence. Whether you own a small local store or a large e-commerce website, online reviews can have a significant impact on your...
Online reviews play a critical role in shaping the reputation of small businesses. In today’s digital world, customers turn to online platforms to share their experiences, good or bad, with the world. According to a survey by BrightLocal, 97% of consumers read...
Here is a list of the top 20 online review sites with links: Google My Business TripAdvisor Yelp Facebook Booking.com OpenTable Angie’s List Trustpilot Consumer Affairs Glassdoor Better Business Bureau (BBB) Healthgrades Avvo Yotpo Birdeye Superpages Whitepages...
Net Promoter Score (NPS) is a widely-used customer satisfaction metric that measures a customer’s likelihood to recommend a business to others. NPS is calculated by asking customers to rate their level of satisfaction on a scale of 0 to 10, and grouping the...