Automotive Reputation Management
Reputation, Rating & Review Management for Dealerships
Platinum Reputations is a provider of online reputation management, review generation, and search engine optimization solutions for the automotive industry.
Our products have been proven to improve search engine rankings for dealerships by an average of 25%, increase customer satisfaction scores (CSI) by 20%, and generate an average of 50 positive reviews per month on platforms such as Google, Facebook, Cars.com, Dealer Rater, Car Gurus, and more – all of which helps to boost consumer trust and confidence.
Our convenient month-to-month, commitment-free packages are a favorite among dealerships. With no long-term commitment, there’s no risk involved.
Review Generation
Obtaining more online reviews is a crucial component for increasing revenue for automotive dealerships. Research indicates that businesses with a higher average rating on review sites tend to see a boost in revenue, with an estimated increase of up to 9% for every additional star on a 5-star rating system.
Our custom review platform makes it easy for customers to leave their feedback and reviews, which not only improves your online reputation, but also drives an average of 30% increase in website traffic and leads. This in turn leads to a 15% increase in sales opportunities and an approximate 10% increase in closing rates. With our platform routing negative feedback away from public review sites and allowing you to address it immediately, it ensures prompt resolution and minimal impact on your online reputation
Review Responding
Effective management of online reviews has been shown to have a significant impact on the revenue and customer satisfaction of automotive dealerships. Research has shown that businesses that respond to reviews tend to see a 5-9% increase in revenue for every additional star on a 5-star rating system. Additionally, responsive businesses have been found to have an average 18% higher customer satisfaction compared to businesses that do not respond.
Despite this, many dealership principles and general managers lack the time or expertise to respond effectively to online reviews, which can lead to damage to their online reputation. Our team of US-based experts handles the monitoring and timely response to customer feedback across all your online review sites, optimizing responses with relevant brand keywords and SEO-specific content to protect and enhance your dealership’s online reputation and allows you to focus on running your business.
Social Media Monitoring
As consumers become increasingly reliant on social media for communication, the pressure on businesses to respond promptly to online complaints has grown. Studies have shown that a majority of Facebook users (51%) and an overwhelming majority of Twitter users (81%) expect a response to an online complaint within 24 hours. To meet this demand, dealerships need a way to stay informed of customer feedback in real time.
Our service fills this need by monitoring consumer sentiment towards your dealership on social media, and providing a range of services to engage with customers, build a loyal fan base, conduct customer service, launch promotional contests, and generate leads.
Video Testimonial Generation
Think about the impact that a steady stream of customer testimonials could have on your dealership’s growth. By partnering with us, you can consistently acquire 5, 10, or even 20 new customer testimonials every month. We assist in gathering user-generated video content and utilizing your customers’ positive experiences to convert website visitors into buyers through the use of these videos on your website and social media.
Video testimonials have been shown to be highly effective in converting website visitors into leads and customers, with studies indicating that they can boost conversion rates by up to 160%. We assist you in leveraging these high-impact testimonial videos at crucial moments on your product and landing pages, making sure the process goes seamlessly from request, to shooting, to publishing on your website and social media platforms.
I am interested in...
Increasing Reviews & Mitigating Bad Reviews
Having Someone Respond To My Reviews
Having Someone Promote my Social Media
100% Risk Free! No Contract. No Commitments, Just Results!
Month-to-Month - No Setup Fees - Results or you don't pay!
Do It Yourself
- Reputation Dashboard
- Custom Review Site (Mitigate Bad Reviews!)
- Review Generation Products (cards, signs, plaques)
- 24/7 Review Site Monitoring
- Social Media Mention Tracking
- Monitor Employee Social Media Accounts
- Reputation Indicator Alerts
- Web & Email Notifications
- Weekly & Monthly Trend Cloud Reports
- Reputation Scores & Grading
- Presence Builder Listings Platform
- Individual Review Management
- Competition Comparison & Analysis
- Post & Share Reviews
- 24-7 Customer Support
- No Commitment, No Contract!
OR
Create Your Own Package>>
Premium
Most Popular!
Includes all basic features plus daily:
- Responses to reviews on your online review sites
- Custom content posted to your social media sites
- Responses to Social Media Inquiries
- Customer review solicitation
- Custom email review templates
- Listing page management
- Online damage control defense
- Employee defamation protection
- Flagging or removal of unfair or malicious reviews
- Social Lead forwarding
- Monthly reputation audit
- A dedicated local support representative
- No commitment!
- No contract!
OR
Create Your Own Package>>
Premium Plus
Includes all basic and premium features plus:
- Monthly Mystery Shopper visits
- Unlimited survey deployment
- Reputation Spy
- Top-tier online protection package
- Social Proofs video testimonials
- No Commitment!
- No Contract!
OR
Create Your Own Package>>