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Home Services Reputation Management

Reputation, Rating & Review Management for Home Services

Platinum Reputations is a highly-acclaimed provider of online reputation management, review generation, and search engine optimization solutions for the home service industry.

Our services have been proven to improve search engine rankings for home service companies by an average of 25%, increase customer satisfaction scores by 20%, and generate an average of 50 positive reviews per month on platforms such as Google, Facebook, Houzz, Angie’s List, Google Business Profile, and more. Additionally, studies show that businesses with a positive online reputation can see an average revenue increase of 20% when compared to those with a negative reputation. Let us help boost your online presence, consumer trust, and revenue through our reputation management services.

online review request surveys by platinum reputations

Review Generation

Gathering customer feedback and reviews is a proven strategy for acquiring more online reviews, as well as gaining valuable insights into customer experiences. Our user-friendly custom review platform simplifies the process for customers to leave their feedback on your selected review sites. This approach results in not only a higher number of positive reviews but also improves ratings, studies show that a home service business with an overall rating of 4.5 stars has a 70% likelihood of being fully booked.

In the case of negative feedback, our platform directs it away from public review sites and delivers it directly to you for prompt resolution, helping to mitigate the impact on your online reputation. Moreover, customers who provide positive feedback are prompted to share their reviews on a review site of your choosing, further increasing your online presence by 30%.

Review Responding

Effective management of online reviews has a significant impact on the revenue and customer satisfaction of home service businesses. Studies have shown that businesses that respond to reviews see a 5-9% increase in revenue for every additional star on a 5-star rating system. Additionally, responsive businesses have an average 18% higher customer satisfaction compared to businesses that do not respond. Despite this, many business owners lack the time or expertise to respond effectively to online reviews, which can lead to damage to their online reputation.

Our team of US-based experts handles the monitoring and timely response to customer feedback across all your online review sites, optimizing responses with relevant brand keywords and SEO-specific content to protect and enhance your home service business’ online reputation, and giving you more time to focus on running your business.

 

online-review-response
social media management

Social Media Monitoring

As consumers become increasingly reliant on social media for communication, the pressure on home service businesses to respond promptly to online complaints has grown. Studies have shown that a majority of Facebook users (51%) and an overwhelming majority of Twitter users (81%) expect a response to an online complaint within 24 hours. To meet this demand, home service businesses need a way to stay informed of customer feedback in real time.

In addition, social media can also be a powerful tool for growing your business. A strong social media presence can increase visibility and credibility, which results in an increase of leads and sales by up to 15%. Our service fills this need by monitoring consumer sentiment towards your business on social media, and providing a range of services to engage with customers, build a loyal fan base, conduct customer service, launch promotional contests, and generate leads.

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100% Risk Free! No Contract. No Commitments, Just Results!

Month-to-Month - No Setup Fees - Results or you don't pay!

Do It Yourself

  • Reputation Dashboard
  • Custom Review Site (Mitigate Bad Reviews!)
  • Review Generation Products (cards, signs, plaques)
  • 24/7 Review Site Monitoring
  • Social Media Mention Tracking
  • Monitor Employee Social Media Accounts
  • Reputation Indicator Alerts
  • Web & Email Notifications
  • Weekly & Monthly Trend Cloud Reports
  • Reputation Scores & Grading
  • Presence Builder Listings Platform
  • Individual Review Management
  • Competition Comparison & Analysis
  • Post & Share Reviews
  • 24-7 Customer Support
  • No Commitment, No Contract!
    OR

    Create Your Own Package>>

Premium

Most Popular!

Includes all basic features plus daily:

  • Responses to reviews on your online review sites
  • Custom content posted to your social media sites
  • Responses to Social Media Inquiries
  • Customer review solicitation
  • Custom email review templates
  • Listing  page management
  • Online damage control defense
  • Employee defamation protection
  • Flagging or removal of unfair or malicious reviews
  • Social Lead forwarding
  • Monthly reputation audit
  • A dedicated local support representative
  • No commitment!
  • No contract!
    OR

    Create Your Own Package>>

Premium Plus

Includes all basic and premium features plus:

  • Monthly Mystery Shopper visits
  • Unlimited survey deployment
  • Reputation Spy
  • Top-tier online protection package
  • Social Proofs video testimonials
  • No Commitment!
  • No Contract!
    OR

    Create Your Own Package>>