People-Powered Online Review Response
Online Review Responding
We respond to your positive and negative online reviews.
According to Bright Local, businesses that actively respond to online reviews see an average revenue increase of 9%. However, many business owners lack the time or expertise to effectively respond to each review, which can further damage their reputation if done improperly. That’s where Platinum Reputations comes in. We offer a full-service approach that includes a team of experienced writers and customer support representatives who are skilled in crafting effective, compassionate responses.
Over 800 businesses have trusted us to handle their online review management, and we take this responsibility seriously. Let us save you time and help increase your revenue by professionally handling your online reviews.
Removing online reviews?
Negative reviews can have a detrimental effect on a business’s reputation and revenue. That’s why it’s crucial to have a strategy in place for managing online reviews. Our review management service includes responding to negative reviews within 48 hours with a carefully crafted response. You’ll be notified via email and given the opportunity to approve or decline our response before it is published on the review site.
We also offer private responses to reviewers and, in certain cases, may request the removal of a review if it is deemed malicious or unsubstantiated. Our team has a proven track record of successfully having negative reviews removed from review sites that violate the site’s terms of service. Investing in review management is essential for improving your online ratings and reviews.
A one-star improvement on a business Yelp score increases revenue by 5-9%.
According to data, there are over 36 million local reviews on Yelp alone, demonstrating the significance of online customer feedback. In fact, 72% of consumers trust online reviews as much as personal referrals.
This means that businesses need to be aware of and actively monitoring online feedback, including reviews, articles, and comments on social media platforms. By paying attention to and responding to online chatter, businesses can effectively manage their online reputation and customer relationships.
Online Review Response Simplified!
According to research, timely responses to customer reviews can improve customer satisfaction and loyalty. Our review response service aims to:
- Promptly respond to all reviews and comments, including those that may have gone unnoticed
- Improve customer service and public image through timely responses
- Use negative feedback as an opportunity for business improvement and share it with staff
- Apologize and offer incentives to dissatisfied customers in an effort to win them back
- Share positive reviews through marketing and social media to attract new customers
With over 200,000 responses under our belt, our team of expert responders is equipped to handle your online review responses with speed, professionalism, and personalized care. Our responses are also optimized for search engines to help improve your online visibility. Let us take care of your online review responses so you can focus on running your business.
“Platinum Reputations has helped us transition from taking 3 to 7 days to respond to our online reviews on Google, Facebook and Yelp to most being responded to that same day.
They are an amazing partner that we look forward to continuing to work with in the future.”
Wes Hannah
Owner Harpoon Hanna’s Restaurant
I am interested in...
Increasing Reviews & Mitigating Bad Reviews
Having Someone Respond To My Reviews
Having Someone Promote my Social Media
100% Risk Free! No Contract. No Commitments, Just Results!
Month-to-Month - No Setup Fees - Results or you don't pay!
Do It Yourself
- Reputation Dashboard
- Custom Review Site (Mitigate Bad Reviews!)
- Review Generation Products (cards, signs, plaques)
- 24/7 Review Site Monitoring
- Social Media Mention Tracking
- Monitor Employee Social Media Accounts
- Reputation Indicator Alerts
- Web & Email Notifications
- Weekly & Monthly Trend Cloud Reports
- Reputation Scores & Grading
- Presence Builder Listings Platform
- Individual Review Management
- Competition Comparison & Analysis
- Post & Share Reviews
- 24-7 Customer Support
- No Commitment, No Contract!
OR
Create Your Own Package>>
Premium
Most Popular!
Includes all basic features plus daily:
- Responses to reviews on your online review sites
- Custom content posted to your social media sites
- Responses to Social Media Inquiries
- Customer review solicitation
- Custom email review templates
- Listing page management
- Online damage control defense
- Employee defamation protection
- Flagging or removal of unfair or malicious reviews
- Social Lead forwarding
- Monthly reputation audit
- A dedicated local support representative
- No commitment!
- No contract!
OR
Create Your Own Package>>
Premium Plus
Includes all basic and premium features plus:
- Monthly Mystery Shopper visits
- Unlimited survey deployment
- Reputation Spy
- Top-tier online protection package
- Social Proofs video testimonials
- No Commitment!
- No Contract!
OR
Create Your Own Package>>