Product
An experience management platform that does all the heavy lifting for you
Just choose a survey type and delivery method and watch the feedback roll in.
LISTEN, UNDERSTAND, ACT
Turnkey solutions to streamline every aspect of your customer experience program
Customize surveys
Tailor 12-question surveys to your brand with our intuitive interface
Surface insights
Analyze and report on survey results, no spreadsheets necessary
Take action
Automatically close the loop on customer feedback
Integrate with your toolset
Trigger surveys and sync feedback with the tools you already use
AI DRIVEN
Benefit from the wisdom of the crowd with Platinum AI
Configured to tailor industry best practices to your CX program, Platinum AI takes care of the nuts of bolts of feedback collection and analysis, so you can focus on making an impact.
Send surveys at just the right time for higher response rates, use text analysis to mine verbatim feedback for insights, and more.
ABOUT PLATINUM REPUTATIONS
Our customers
Learn how thousands of brands enhance their customers’ experiences with the help of Platinum.
Powered by People
Platinum Reputations remains at the forefront thanks to real people leveraging software, AI, and a passion for small businesses.
I am interested in...
Increasing Reviews & Mitigating Bad Reviews
Having Someone Respond To My Reviews
Having Someone Promote my Social Media
100% Risk Free! No Contract. No Commitments, Just Results!
Month-to-Month - No Setup Fees - Results or you don't pay!
Do It Yourself
- Reputation Dashboard
- Custom Review Site (Mitigate Bad Reviews!)
- Review Generation Products (cards, signs, plaques)
- 24/7 Review Site Monitoring
- Social Media Mention Tracking
- Monitor Employee Social Media Accounts
- Reputation Indicator Alerts
- Web & Email Notifications
- Weekly & Monthly Trend Cloud Reports
- Reputation Scores & Grading
- Presence Builder Listings Platform
- Individual Review Management
- Competition Comparison & Analysis
- Post & Share Reviews
- 24-7 Customer Support
- No Commitment, No Contract!
OR
Create Your Own Package>>
Premium
Most Popular!
Includes all basic features plus daily:
- Responses to reviews on your online review sites
- Custom content posted to your social media sites
- Responses to Social Media Inquiries
- Customer review solicitation
- Custom email review templates
- Listing page management
- Online damage control defense
- Employee defamation protection
- Flagging or removal of unfair or malicious reviews
- Social Lead forwarding
- Monthly reputation audit
- A dedicated local support representative
- No commitment!
- No contract!
OR
Create Your Own Package>>
Premium Plus
Includes all basic and premium features plus:
- Monthly Mystery Shopper visits
- Unlimited survey deployment
- Reputation Spy
- Top-tier online protection package
- Social Proofs video testimonials
- No Commitment!
- No Contract!
OR
Create Your Own Package>>