Digital Marketing Dominance
For over 20 years, we have helped local businesses win online by improving their reputation management, online image, ratings, and reviews. We achieve this through the use of social proof digital marketing, customer experience software, and strategic consulting solutions.
Making You the Obvious Choice Among Competitors
Social proof via consumer reviews is powering your customers’ shopping experience. With Platinum Reputations Proof Marketing Platform you can request, acquire, amplify, and mold the narrative around your business through the words of your customers with great reviews and video testimonial content.
Earn trust through great reviews. Look better online. Make more sales. Automate the process with Platinum.
Great testimonials from our customers, powered by Platinum Promote
See what our happy customers have to say about us, all through feedback gathered with Platinum Promote.
Automotive
Blake Schindler – Bob Davidson Ford
Since working with Platinum Reputations, Blake’s dealership has experienced an increase in brand exposure, online ratings, and reviews, resulting in an improved bottom line.
“Platinum helped us get more online reviews. We are extremely happy with the results.”
Hospitality
Pete Triantafilos – Costas Inn
Pete credits Platinum Reputations for the improvement of his business’s online ratings and reviews, which was achieved through consistent social media posting and strategic digital marketing.
“Working with Platinum is like having a 24 hour online watchdog looking out for you.”
Retail
Andrew Davis – CEO Gramophone
Andrew Davis talks about the importance of online reputation management and how working with Platinum helped his store achieve its customer experience goals.
“Our reputation is extremely important to us. We utilize the services of Platinum Reputations to ensure we are in touch with our clients.”
Dealership
Nationwide – Al Hofman
Al Hofman talks about utilizing the net promoter review generation and response service, how it improves CSI for his dealership and the value of customer feedback it provides.
“This solution helps us with our CSI and gives us instant feedback from our customers. The results have proven it!”
Hospitality
Justin Windle – Pappas
Justin discusses the use of the services provided by Restaurant Reputations and how they have helped improve his business’s rating and review score. He emphasizes the importance of services like Platinum and the value of the protection they offer.
“I definitely saw our reviews going from 3 to 4+ and higher. In this day and age you have to have protection. We are so vulnerable online it’s nice to have someone looking out for us.”
Education
Little Peoples’ Place School – Mary Burke
“Mary Burke, owner of Little Peoples Place child development center talks about her experience with Nick Collins and Platinum Reputations.
“I would recommend Platinum to any company that wants protection, security, and to build a great online reputation! “
Case Study – Review & Brand Building
Dr. Roson Ray – Charm City Chiropractic
Dr. Ray contacted Platinum to help get his new business’s online property visible and thriving. Almost two years later he has built a very strong online presence, and the reviews are rolling in.
“Hiring Nick and his digital marketing agency was one of the best business moves I made. I receive excellent service and advice, and their results are proven.”
Case Study – Online Review Strategy
Richard Huffman – President & Founder, Celebree Schools
Celebree Schools was growing quickly. They needed an easy way to request, receive and respond to their online reviews. Platinum created a custom strategy and software solution to accommodate their needs.
Would you like to have Platinum on your side?
Leverage 20 years of digital marketing expertise and Request a 15-minute live demo today.
Connect with Platinum Reputations experts for a full product tour and pricing customized to your needs. 1.800.372.8131
Platinums’ suite of online customer engagement products helps local businesses create and amplify their happy customers’ voices while protecting their brand, employees, principles, and online reputation.
We do this by deploying our proven Reputation Process Map (RPM)
Request & Respond + Promote & Protect + Mold & Manage
Platinum Request
Platinum Respond
Platinum Promote
Platinum Protect
Online Review Response
We respond to your reviews on your behalf!
Did you know that businesses that respond to online reviews see an average revenue increase of 9.8%? It’s no surprise, then, that successful businesses prioritize responding to reviews. However, many business owners struggle to find the time to reply to every review, and those that do may not know how to respond effectively, potentially causing further damage.
That’s where we come in. Our team of expert responders has provided over 200,000 responses, gaining valuable expertise in the process. We offer fast, personalized, and well-written responses that are optimized for search engines, allowing you to focus on running your business while we handle the review responses. Trust us to provide the high-quality support you need.
Review Request Generation
We request and manage your business’s online reviews.
More reviews, no stress!
According to a survey by BrightLocal, 84% of people trust online reviews as much as a personal recommendation. Asking your customers to review your business is therefore a great way to improve your online reputation, and our review generation solution makes it easy for them to do so. With our simple-to-use tool, your customers can quickly and easily leave feedback on your review sites.
We offer a variety of survey options, including NPS, CSAT, Smiley, Five-Stars and Thumbs Up. Our products not only increases the number of reviews but also helps push down any negative ones as we work towards a perfect 5-star rating for your business. By turning reviews into referrals, we can help drive up revenue for your business.
Social Media Management
We manage, monitor and post to your business’s social media.
According to a survey by Hootsuite, businesses that use social media see an average revenue increase of 41%. Our team can help you tap into this potential by handling all aspects of your social media presence, including contests, promotions, professional photos and videos, and more. Our Social Media Managers post on your behalf as much or as little as you’d like and are dedicated to creating content that promotes your business.
In addition, we monitor what customers are saying about your brand, their experiences with your business, and more on all your social media platforms, including Facebook, Instagram, TikTok, and Twitter. Our team can up-sell, interact with customers, build a community fan base, conduct customer service, and generate leads, all on your behalf.
Video Testimonial Generation
We turn your positive customer feedback into web-ready social proof.
Did you know that video review testimonials can increase trust in a business? According to a survey by Wyzowl, 85% of people say they are more likely to purchase a product or service after watching a review testimonial video. Imagine the impact on your business if you had 5, 10, or even 20 new customer testimonials each month! Our digital marketing team can help you gather user-generated video content and use your customers’ words to convert visitors into buyers through your website and social media.
Video testimonials are especially effective at converting visitors into leads and customers, and can increase conversions by up to 160% when used on product and landing pages. We assist you throughout the process of requesting, shooting, and publishing the final video testimonial to your site and social media platforms.
Online Presence Builder
A strong online presence is your key to success!
According to a survey by WebFX, businesses with a strong online presence are twice as likely to be successful. To establish and maintain an effective online presence, it is essential for businesses to have a mobile-friendly, accurate, and uniform website and online listings that are easy for potential customers to find. This includes having a presence in several locations, such as:
| Owned Media: | Your mobile-friendly website, blogs, and landing pages |
| Earned Media | Review sites, search engines, listings, and directories |
| Social Media | Facebook, Twitter, Instagram, and Google Business Profile |
| Paid Media | Ads on search engines, PPC, YouTube, LinkedIn, etc. |
Reputation Management
We help control and mitigate damaging negative reviews and misinformation.
According to research, nearly 90% of consumers consult online reviews before making a purchase decision. Your search engine results reflect your online reputation, which can be influenced by various factors such as accuracy, timeliness, and intent. Negative reviews, articles, and other online content can quickly appear in top search engine ranks and persist for a long time, affecting a business’s ability to make a good first impression.
Our software helps to protect your business’s reputation by monitoring online mentions of relevant keywords and alerting us to any potential issues. We then work to ensure that your business’s online reputation remains intact.
Mystery Shoppers
Providing consistent mystery shopping gives us our edge!
We aim to drive exceptional bottom-line performance through insightful, actionable market intelligence. At the core of our Mystery Shopper program is our expertise in evaluating the customer experience in both digital and brick-and-mortar venues.
Having access to and understanding this information is crucial to identifying opportunities for enhancing and improving the customer experience.
Reputation Reports
An instant snapshot of your online reputation.
Our invaluable business reputation reports roll in actionable analytics, which can be printed for weekly meetings or emailed to you as often as you like.
They clearly illustrate which staff members had the most online mentions, how many new positive reviews your business received for the week, who mentioned you online, and much more.
Do you need to see only 3-star and under reviews? Only reviews on Yelp and Facebook – from the past 2 years? Done! Want to see how many times the keyword ‘Sarah’ was used in a review online? Done! Our powerful software does everything, putting your image’s control back in your hands!
Reputation Dashboard
All your reviews, all in one place.
Easily monitor and receive alerts in connection with your reviews, ratings, visibility, online mentions, competitor actions, and more. Have you noticed something that needs to be improved? We fix it! Our full-service solution includes personal responses to each review paired with extensive monitoring of the data to catch anything that could be of concern as early as possible. We have been called the online watchdog for small businesses!
The Dashboard uses a simple, user friendly interface to allow you to see every one of your business reviews quickly and easily.
Yes, I’m a real person-and I care about you and your business!
I have been helping small businesses achieve their online goals for over twenty years. Rest assured, when you work with Platinum you will always be able to speak directly with me. Though we have a full-time staff in place, you’ll have my phone number and personal email at your disposal. We have served over one thousand small businesses already, and I would be honored to work with you next!
We know that digital marketing, reputation and social media management can be time-consuming – so let us do it for you. We are well-positioned to handle every aspect of managing your online reputation according to your specifications, leaving you free to focus on what you do best – running your business! We know you will be satisfied with our services, but the best part of working with Platinum is that it is a month-month arrangement.
If you don’t love our results, there is no contract to find a way to escape or pay to get out of!
Start Growing with Platinum Today
Request a 15-minute live demo
See why thousands of businesses choose us. Try our free trial and let us prove our value. 1.800.372.8131
Jenkins & Block Legal Team Testimonial
Michelle Mulcare
“We trust and rely on the Platinum Reputations agency to handle our Law Firms’ digital needs. We have enjoyed an eight-year relationship with Nick and would recommend his company to any business looking to improve its online reviews, ratings, and social media presence.”
The Provenza Group Testimonial
Ted Provenza
“I have watched Nick Collins grow the Platinum Reputations agency for the past 10 years. His client list (both public and private) includes the top business minds around and they continue to choose him with good reason. I have recommended him and the agency to colleagues with all sorts of businesses, and now they are also raving fans.”
The Rellim Collection Testimonial
Jill Miller, Esq
“As an attorney my personal and professional reputation are very important to me. I trust Nick and the Platinum Reputations agency to manage and monitor our digital footprint in connection with our many projects. We highly recommend them!”
Red Brick Station
Bill Blocher
“I was skeptical in the beginning I thought, oh great, another monthly fee. Not at all! These services make sense, and I will not let them go. If I ever have another business – I will also implement Platinum Reputation’s services there.”
I am interested in...
Increasing Reviews & Mitigating Bad Reviews
Having Someone Respond To My Reviews
Having Someone Promote my Social Media
100% Risk Free! No Contract. No Commitments, Just Results!
Month-to-Month - No Setup Fees - Results or you don't pay!
Do It Yourself
- Reputation Dashboard
- Custom Review Site (Mitigate Bad Reviews!)
- Review Generation Products (cards, signs, plaques)
- 24/7 Review Site Monitoring
- Social Media Mention Tracking
- Monitor Employee Social Media Accounts
- Reputation Indicator Alerts
- Web & Email Notifications
- Weekly & Monthly Trend Cloud Reports
- Reputation Scores & Grading
- Presence Builder Listings Platform
- Individual Review Management
- Competition Comparison & Analysis
- Post & Share Reviews
- 24-7 Customer Support
- No Commitment, No Contract!
OR
Create Your Own Package>>
Premium
Most Popular!
Includes all basic features plus daily:
- Responses to reviews on your online review sites
- Custom content posted to your social media sites
- Responses to Social Media Inquiries
- Customer review solicitation
- Custom email review templates
- Listing page management
- Online damage control defense
- Employee defamation protection
- Flagging or removal of unfair or malicious reviews
- Social Lead forwarding
- Monthly reputation audit
- A dedicated local support representative
- No commitment!
- No contract!
OR
Create Your Own Package>>
Premium Plus
Includes all basic and premium features plus:
- Monthly Mystery Shopper visits
- Unlimited survey deployment
- Reputation Spy
- Top-tier online protection package
- Social Proofs video testimonials
- No Commitment!
- No Contract!
OR
Create Your Own Package>>